Interview Research Paper Example | Topics and Well Written Essays - 7250 words

Interview - Research Paper Example Moreover, the interviews conducted have been aimed at determining the opinions held by the mentioned officials regarding the participation of their respective companies towards the furtherance of the efforts to transform the city of Abu Dhabi into an international field. Also, the conducted interviews sought to gain the view of said officials on employment, training and development, role of the private sector and Abu Dhabi’s local infrastructures. These then are believed to provide proper and complete information regarding the economic diversification of Abu Dhabi from the vantage point of Mudabala and Siemen’s as key players in the said undertaking. The purpose of this study is to understand the role played by Mudabala and Siemen’s in the economic diversification of Abu Dhabi. Mudabala Development Company (Mudabala) is an investment vehicle wholly-owned by the Government Abu Dhabi. Mudabala aims to further the economic of Abu Dhabi through diversification. The primary undertaking of the company is to enter into long-term capital-intensive investments so as to provide Abu Dhabi with strong financial returns and aggressive improvements in the city. On the other hand, Siemen’s, as an important member of the Masdar Institute has been instrumental in the process entailed by transformation. As a result, this paper endeavored to seek the opinion of the standard-bearers of the two companies taking the helm of the economic diversification of Abu Dhabi. The views expressed by the Chief Operating Officers of Mudabala and Siemen’s has been instrumental in establishing a clear and in-depth view as to the steps necessita ted by the â€Å"Plan Abu Dhabi 2030: Urban Structure Framework Plan.† The interviews conducted will provide the readers with a comprehensive look into the economic progressive course that Abu Dhabi is currently undertaking. Context has been defined as the manner by which people ascribe certain meaning to the

International privacy rights a primer Essay Example | Topics and Well Written Essays - 500 words

International privacy rights a primer - Essay Example As a worker in the international work place it is increasingly important to ensure that violation of the customer or consumer information does not take place either inadvertently and most certainly not deliberately. Since privacy laws in different countries are varied, there is a need to be sensitive to each country's privacy regulations so that confidentiality of the customer's information is protected. Citizens of developed states as the United States of America and countries of the European Union are particularly sensitive to privacy. In any case, irrespective of the applicability of legal provisions, it is the duty of every employee of the establishment to ensure privacy of the information of the customer gained during professional interaction and ensure that it is in no way compromised. This is as much a moral and ethical issue as a legal one and is thus explicit company policy. Privacy is a cultural context and rights to privacy is defined in modern terms as valid claims made against unauthorized access where a subject has the right to authorize or deny access. This right is based on autonomous choice and is required to be given as a form of informed consent. An individual has the right to control information about his person and behavior. Invasion of privacy implies access to information without consent. There is increased intent and capabil

Fifties & Advertisements Essay Example | Topics and Well Written Essays - 1750 words - 1

Fifties & Advertisements - Essay Example In the US, these advertisements were very much against the USSR and were bent on expressing opinions against the communism. During the post-World War II era, these advertisements gained much popularity and support from the masses. The government authorities were also eager to support these advertisements even if they portrayed inaccurate details about USSR and communism. This paper shall further explain and provide support to the idea that these advertisements increased the tension between the US and the USSR. This paper is being conceptualized in order to establish a scholarly and academic discussion of the thesis and the subject matter. The thesis of this paper is: that the 1950s Cold War Advertisements were used as propaganda by the US to sell the war to the American people. The 1950s Cold War advertisements depicted scenes and images which were very much anti-USSR and anti-communism. Three reasons why this thesis is true are based on the following explanations: 1. these images were supported by the US government even if they were inaccurate depictions of USSR and of communism; 2. these advertisements focused on gaining support for the Cold War; and 3. these images nurtured the image of the USSR and communism as evil and threats to American democracy and world peace. The Cold War advertisements were used by the US to sell the war to the American people. The advertisements which were posted during the Cold War period had the backing of the US government. The US government used advertisements in order to fuel further the feelings against communism and the USSR. An ad from Scot Tissue Towels reads: â€Å"Is your washroom breeding Bolsheviks?† and another advertisement for â€Å"truth dollars† reads: â€Å"Sure I want to fight communism—but how? With truth dollars—that’s how! The ad goes on to say that the truth dollars â€Å"fight communism in its own backyard –

Dupont Analysis Assignment Example | Topics and Well Written Essays - 1500 words

Dupont Analysis - Assignment Example HZO is, however, performing well in leverage with only 1.70%, as can be seen in table 1 below (Annual Report: MarineMax Inc., 2014) WMAR is the least preferred stock from the investor’s viewpoint due to the lowest return on equity of just 0.13%. The firm’s ROE is affected due to its low profit margin of 0.06%. The high operating expenses of the company have suppressed profits of the company that have eventually casted a negative impact on its ROE. The company needs to have strict control measures in this area. Equity multiplier is the weakest indicator of WMAR with the lowest in industry at 1.32% as can be seen in the table 1. As seen in the table below, HOG is performing best in terms of operating efficiency with the highest profit margin of 15.18%, which is the main element contributing towards its high return on equity of 27.43%. HOG is, however, required to give attention to its asset management, specifically to managing its receivables, which are overall affecting the company’s performance and returns and causing them to be below than expected (Annual Report: Harley Davidson Inc., 2014). KMX is also performing average in terms of the profit margin and currently, it is the best in asset management among its competitors, which makes its returns attractive at 16.20% as shown in the table 1. Improvement is required in the leverage position of the company as it is relying heavily on debt financing. Annual Report: Carmax Inc. (2012); Annual Report: Carmax Inc. (2013); Annual Report: Carmax Inc. (2014); Annual Report: Harley Davidson Inc. (2012); Annual Report: Harley Davidson Inc. (2013); Annual Report: Harley Davidson Inc. (2014); Annual Report: MarineMax Inc. (2012); Annual Report: MarineMax Inc. (2013); Annual Report: MarineMax Inc. (2014); Annual Report: West Marine Inc. (2012); Annual Report: West Marine Inc. (2013); Annual Report: West Marine Inc.

The special education process Essay Example for Free

The special education process Essay The purpose of descriptive, qualitative study will be to discover how parents and teachers of special education students see their roles in the special education process. The study also will seek to assess the level of participation of the parents and teachers of students with special needs. The questions that will be specifically posed for the study are: a) What is the extent of parental involvement (participation) in the education of their children in special education self-contained programs? b) Is there a significant difference between the perceptions of teachers and the perceptions of parents concerning their role and their importance of parental involvement for special education students in self-contained programs? The school district was selected based on its location, size and diversity. The school district was selected based on: 1) high incidence of special needs students, 2) racial composition of students in self-contained program and 3) racial composition of teaching staff. The population was multicultural being primarily composed of African-American, White, Hispanic, and Asian parents and teachers. The study was conducted through teacher and parent questionnaires which were specifically developed by the researcher for this study. The survey questionnaire was developed as a result of many discussions pertaining to parents’ and educators’ feelings about parental involvement in the special education process of their children. Two 25 item questionnaires (one for the parent and one for the special education teacher) served as instruments to compare the perceptions of parents and special education teachers. The 25 item questionnaires helped ascertain how often parents participate in the various parental involvement opportunities in the school, determine parents’ level of understanding of parental involvement, measure the parents satisfaction with their current involvement, and get the respondents’ opinions regarding the effectiveness of parental involvement in the education of the children. The primary source of data was collected through parent and teacher survey questionnaires within the school district. Each questionnaire and corresponding teacher or parent was assigned a number for tracking and confidentiality purposes. The anonymity of each survey participant was guaranteed because participant’s names were not placed on the instrument. Data collection entailed the use of self-administered survey questionnaires that were distributed by mail. Mailed surveys were utilized because they provided the most cost effective method of gathering data. Participating parents and teachers were given instrument packages with self-explanatory directions; they were asked to complete the questionnaires independently and return them. Participants were given two weeks to complete the 25 item questionnaire. At the end of the two weeks, a follow up call or letter was made to parents. Questionnaires completed by the parents of 22 students in self contained were analyzed in relation to the special education teachers’ responses. A survey instrument was used to assess the perceptions the parents of children in self contained program on parental involvement in the education of their special needs children. Teachers were given a similar author-developed questionnaire to determine teacher’s thoughts about the parental involvement of the parents of their students in self contained program. Participation was on a voluntary basis. The data for this study was collected through two questionnaires using a parallel sample. The parallel populations were: 1) parents who have children enrolled in special education program (self-contained) and 2) special education teachers. Variables considered were race, age, parents’ income, parent marital status, and parent educational level. Teachers’ variables include age, marital status, race, and teaching experience The nature and extent of parental involvement by parents of special needs children and teachers in self-contained classrooms were examined. The study was intended to provide information on the differences between parents and school teachers perceptions of involvement in the special education process. The data will be presented as a summation of teachers’ and parents’ response to the questionnaires. The responses of the two groups were transcribed and analyzed using a description of results. The responses of the two groups were also compared on their perceptions of parent involvement. All data received through special education teacher and parent questionnaires were reviewed and analyzed through a detailed description of teacher and parent responses

A Review On The ABM System Information Technology Essay

A Review On The ABM System Information Technology Essay This paper will focus on the benefits of utilizing Activity-based management (ABM) system within the workplace. ABM is defined as: a method of identifying and evaluating activities that a business performs using activity-based costing to carry out a value chain analysis or a re-engineering initiative to improve strategic and operational decisions in an organizationà ¢Ã¢â€š ¬Ã‚ ¦ Activity-based management focuses on managing activities to reduce costs and improve customer value.  [1]   In order to maintain confidentiality, for the purpose of this paper I will refer to my workplace as XYZ Inc. XYZ Inc. in this instance is a Third Party Administrator (TPA) of employee health benefits. XYZ Inc. sells and administers various insurance products and services to an array of clients throughout various industries. Introduction: Organizations implement Activity-based management (ABM) due to the fact it is believed that this will aid them in making better decisions, improve performance and earn more money on assets deployed. Regardless of ones approach or belief, each organization requires information to make decisions, set priorities, allocate resources and monitor actions taken. ABM systems exist only to meet the information requirement. The information and knowledge gained are of value and benefit only when the information is used to improve the business. This paper will illustrate: where I believe ABM would be useful at XYZ Inc.; how ABM is currently used at XYZ Inc.; lastly, the overall usefulness of ABM. Recommended Application of ABM at XYZ Inc.: ABM information has wide use and applicability in XYZ Inc. There are many uses for ABM information which range from determining product/service costs to evaluating acquisition candidates. I feel that XYZ Inc. would benefit greatly by practicing ABM within its operations. XYZ Inc. would benefit from ABM by implementing its practices: To Determine Product/Service Cost; To Improve Performance of Processes and Activities; To Cut Costs/Downsize Operations; and Various other applications such as: To manage projects, to budget and to support acquisition analysis. Current use of ABM at XYZ Inc.: Currently ABM is claimed to be used in the areas of determining product/service cost, improving the performance of processes and activities and in terms of determining the budget. However, in other vital areas such as: determining when to cut costs/downsize, managing projects and acquisition analysis, ABM practices are not present. These areas definitely require the attention of ABM in order to ensure the best and most informed decisions are made relative to these vital areas of the operation. Although XYZ Inc. collects all the data they need for costing (i.e. Number of Employees to ensure, Insurance Premium Bulk Rates, Geographic Location etcà ¢Ã¢â€š ¬Ã‚ ¦), they dont use it effectively or appropriately. As XYZ Inc. sole purpose is to undercut the competition and provide the lowest possible insurance premium rates to clients in order to attain their business. This is not allowing XYZ Inc. to effectively price their products/services. XYZ Inc. also receives feedback from its clients and customers relating to problems with its services, pointing to bottleneck issues within the claims reimbursements processes. Again, XYZ Inc. does not effectively utilize the information that is being forwarded to them in terms of how to remedy the issue. Rather in information is just ignored with hopes that the issue will in some fashion correct itself. Lastly, in terms of budgeting, the information collected here is used in a more serious manner. Senior management looks closely and most of ten times solely at expenditures throughout the year; almost instantaneously issuing a corporate update outlining where cutbacks will occur in the upcoming year. Most often times Senior management only looks at the large expenditures without taking into account correlating factors or benefits that may have be attained via the expenditures. Collecting all the pertinent data and utilizing it in a productive fashion, in theory would lead to more effective and efficient operations of the organization. However, when human power and capital is spent to ascertain such data and it is not used in accordance with betterment of the organization, this in turn leads to extreme discouragement and the action of accurate record keeping seems to become more and more pointless, creating a sense of uselessness in a vicious cycle and spiral downward within the organizations efficiency and effectiveness. When data is collected, it needs to be utilized in a fashion whereby everyone involved can reap and clearly see the benefits of attaining the data and using it in an effective and efficient manner for the betterment of the organization. Usefulness of ABM in Specified Application Areas: In the areas identified earlier, I will describe how ABM would be useful within the following applications. To Determine Product/Service Cost: In this area accuracy is required for operational and strategic decisions of product mix, product pricing, product line investments and production alternatives. Most ABM implementations are directed toward product/service cost. However, managers use Activity-based costing (ABC) to determine the actual, true cost of products and services. Organizations use ABC because they believe the understanding of true product/service cost will lead to better decisions of product mix, product pricing and product sourcing. Better decisions lead to increased profits. However, knowing true product/service cost does not necessarily result in better product/service decisions. If an organization is selling all it can at a market driven sales price, there may be no opportunity to increase the selling price or changes the mix of products. In these situations, accurate product/service cost information will force the organization to look at the activities associated with making or delivering an unprofitable product/service. To effect reductions in product/service cost, activities will have to be improved; requiring the implementation of ABM system. To Improve Performance of Processes and Activities: Many organizations use ABM as a structured way to select and examine key activity work processes, which are critical to the success of the organization. Activities are defined, analyzed and assigned a cost, in order to determine an organizations current or as is situation. With an organizations current or as is situation established, activities and processes with high potential for improvement can be selected and the efforts/actions undertaken to realize the improvement opportunity. Through identifying the biggest bang for the buck, improvement can be focused. ABM is also used to monitor the result of improvement initiatives. Through reporting cost and performance of processes and activities, people and teams responsible for improvement have a scorecard to judge the result of effort. The ABM system is used to provide the feedback necessary to sustain improvement initiatives. To Cut Cost/Downsize: Some organizations use ABM to cut cost, downsize, or restructure operations. This is the unfavourable side of ABM. In all actuality, ABM is an effective tool for cost cutting/reduction. In situations where financial returns are unacceptable to stockholders or when survival of the organization is at steak, organizations often take significant cost reduction actions. These actions typically take the form of layoffs, plant closings and idled equipment. Often taken across the board in all areas of the organization, they are rarely effective. Unless the volume of work is reduced, these cost reductions just leave the same work to be done by fewer people. Eventually, the cost creeps back into the organization. Activity-based cost reduction is focused on the activities of the organization. Cut activities, cost will follow. Other Applications: To Budget: To Support Acquisition Analysis: To ensure the future prosperity of XYZ Inc. ABM practices should be adhered to and utilized on a going forward basis. Conclusion: A prerequisite to benefiting from ABM is the willingness to assign responsibility for effecting decisions, actions and changes necessary to deliver the desired benefit. Decisions must be made and actions must be taken. Specific responsibility has to be assigned to reduce/eliminate non-value-added activities, improve value-added activities and reduce or eliminate the associated cost drivers. The value and benefit of ABM can only be measured by the decisions, actions and improvements that result due to the fact individuals were motivated to take action, based on the knowledge and information provided. Implementers of ABM systems should be warned that all efforts to implement an ABM system will be wasted if no one uses or takes action on the information provided. The value and benefit of ABM can be difficult to quantify. The result of some decisions can be difficult to quantify, while others cannot. Expect people to want process improvements to be credited to their project or initiative versus giving the necessary credit to the ABM system which was the driver of information leading to success. ABM information drives and supports all improvement initiatives. It can be difficult to measure and quantify its role in improvement and decision making. Activity-based management measure the result of decisions and improvements, regardless of who or what initiative gets credit. While some organizations view ABM as a tool to support improvement initiatives and decision making. The dollar sign makes this information tool useful. Organizations and managers are bottom line driven, and dollars and cents are the language of business. The dollar sign inspires people to take action. The ABM information system tracks improvements and provides individuals, managers and teams with process-based cost and operating information to judge the result of their decisions and efforts.

The Development Of Travel And Tourism Industry Tourism Essay

The Development Of Travel And Tourism Industry Tourism Essay Finally but not least, it discusses the significant impact of technology on the development of travel and tourism industry which is a big influence on the country. So overall all this assignment is informing you of how quality services and technology can develop the tourism industries and also makes work much easier and create a major impact on the country. It also assesses some good points on the community based tourism it tells how it can increase tourist in the country and helps to build up the economy and by creating a good marketing plan, having the right amount of capital, objectives and good support services it can be successful. The importance of delivering quality services in the hospitality industry. The importance of delivering quality services is basically to get a good impact on the industry to increase revenues. In agreement with (The importance of customer service in the hospitality industry, 1999-2012), Hotels, restaurants and other tourism-reliant business are included in the hospitality industry, each organization rely on effective customer service to earn industry accolades, positive media reviews, win repeat guests and increase revenue. So basically the good service you give off will make others come more to increase the revenue and to give the organization an excellent review. Quality services in some hospitality industry are poor and needs improvement but it is our major challenge. However in agreement with (William Lazer Layton, 1999), The hospitality managers if facing the major challenges in quality service delivery. It will be an essential condition for success in the emerging, keenly competitive, global hospitality markets, while the future importance of delivering quality hospitality service is easy to discern and to agree on, doing so presents some difficult and intriguing management issues. It is very important that all hospitality industry provide excellent quality service so it will build up the economy of the organization and country. 2 Differences between service delivery in the hospitality industry and service delivery in other businesses. Service delivery can be differentiated by the type of businesses youre running. Service delivery can be delivered both inside and outside of an organization but it depends on the type because most organization does not have outside service delivery. According to (Service delivery system, 2012), Hospitality and tourism services can be differentiated by the volume of customers processed and on the basis of variety offered. This can vary from a high-volume operation offering a very restricted range of products and services to a lower volume operation where every customer receives a unique or highly customized service. Another key variable in any service operation is the nature of the service contact. High contact has an extra level of social interaction associated with staff, while a low-contact service requires the staff to perform largely technical skills. Each requires a different approach, with a high level of contact requiring sophisticated social skills training, together with a g ood level of product knowledge, whereas a low level of contact requires simpler customer care and technical training. A low-contact service may also be suitable for substitution by information technology or self-service. Service delivery in businesses can be different in some cases. In some businesses the service can be delivered outside of the organization while some cannot. 3 TASK TWO Pros and cons of community based tourism and a discussion on the implications on the country as a whole. The Pros: The community based tourism has some advantages on both the communities and the country. Employment for community Some others are: according to (Williams Haye, 2006), Improved quality of life, Increased employment both directly and indirectly, increased opportunity for social and cultural interchange, increased income and improvement of infrastructure and enhancement of the community. Some other advantages are: according to (Oikos, 2009), It enables tourist to discover local habitats and wildlife, celebrate and respect traditional cultures, rituals and wisdom. The Cons: Some disadvantages of community based tourism are: Less transportations Less support in human resources and connection with marketing channels. Lack awareness of tourist Lack of skills Less capital Lack of recognition 4 Discussion: There are different implications of community based tourism on the country both advantages and disadvantages. Tourism in the country can help build up the economy and the community has a huge impact on the visitors which helps to increase the revenues. According to (Master Plan For Sustainable Tourism Development, 1998), The importance of this interaction is increasing as a result of the greater interesting contact with local people and their culture. Thus, physical assets are, by themselves, not sufficient to deliver a world class visitor experience. The host community must also be pleased to welcome tourists into their communities and take pride in the experience offered. This is why the WTO and other commentators insist that involving the community in the design (planning), development and management of the tourism experience is a necessary condition for the sustainable development of tourism. In Jamaica, the communities have played a role in the development of tourism. According to (Master Plan For Sustainable Tourism Development, 1998), To ensure stronger community involvement in the planning, development and management of tourism in Jamaica, the Master Plan aims to strengthen the community presence on the Resort Boards and co-ordination between the Resort Boards, parish councils and Parish Development Committees (PDCs) established by the Social Development Commission (SDC). Ventures sponsored by or involving the community would be eligible for receiving finance on preferential terms and technical support from a Community Support Unit at TPDCO. 5 The Resort Boards would be made responsible for all aspects of the interface between the visitor and local people, including involving local organizations in the management of anti-harassment and the resort patrols. Community based tourism can uplift the citizens and show them a brighter future. According to (Master Plan For Sustainable Tourism Development, 1998), Tourism has the potential to become a tool for economic and social uplifting of the people of Jamaica. If it can play such a role and that role is brought to the attention of the people of Jamaica, a far greater number would consider them as benefiting from the industry and so, hopefully, would be committed to the delivery of an excellent visitor experience. The Master Plan attempts to enable the tourism industry to play the role of providing the means to social and economic uplifting through a combination of improving the linkages between tourism and other industries, improving the opportunities for local people to sell goods and services to visitors and using tourism to make viable investments in civic facilities. It is planned also to make visible the impact that tourism has on social conditions by publicizing more widely the role i t plays in developing civic facilities and strengthening the JTBs educational programmed in schools. 6 In order for Jamaica to exceed in the increase of tourism they have to improve most of their products which they know most tourists looks forward to buy. In agreement with (Master Plan For Sustainable Tourism Development, 1998), Within the tourism industry, the share of underperforming sub-sectors such as small hotels, guest houses, villas and apartments, food and beverages, leisure and entertainment, sports and transport must be increased. Further afield, the linkages with arts and crafts, agriculture and small businesses generally need to be improved. Improving these linkages with other sectors would help also to increase the role played by tourism as a lead industrial sector in pulling through other sectors of the Jamaican economy and so its effect on economic development generally. Community based tourism would have a good impact on the country because first of all it plays a big role and if the CBT develop a good marketing objectives and strategies to get the information worldwide it will bring tourist to the country and not only the country will get a good review but the community as well and it will benefit from it and not only that but it would make tourist wants to explore and learn more about other places in the country. 7 Discussion on community based tourism is an alternative type of tourism that can be used to diversify the Jamaica Tourism Product and provide Jamaica with a competitive advantage. The main elements of tourism product are: Accommodation, Transportation, attraction and tours, dining and entertainment and support services. So basically the community based tourism can help improve all areas because it plays a minor role in the country. Community based tourism can join partnership with the Jamaica Tourism Product (JTP) and provide them with a variety of different communities with various beautiful attraction to be one of their main product of attraction, which will help them to increase their revenues and bring in more visitors which will be benefited to both. Each group will have to address and see what their weakness is, in both social and physical infrastructure. Jamaica Tourism Product can provide the communities with transportation to and from the accommodation and also give the visitors a tour of each community which can be included in the all inclusive package. Working together can both be a good thing for the country because it will increase the economy by number of visitors that comes into the country and it will also give the country a good name and good reviews. 8 Community Based Tourism and Jamaica Tourism Product can provide Jamaica with a competitive advantage. Basically each group would have a major development in all the areas that tourists love the most and by working well in their areas, finding ways to make each visit more differently and interesting and also by improving, making it better and better throughout each year there will be a increase in economy. Each group competing against each other would be a big impact on Jamaica and everyone will benefit from what they are doing. 9 TASK 3 Some impacts of Technology on the development of travel and tourism industry. Technology has a lot of impact on travel and tourism industry. It helps to make work a lot easier and much faster. According to (Youell, 2012), Developments in technology in jet aircraft and computer technology have contributed to the growth in domestic and international travel and tourism. Technological factors travel and tourism has always been an industry that has made extensive use of new technology equipment. Central reservation system (CRS), the use of computers in travel agencies and sophisticated databases for marketing purposes are now ordinary. Increase in competition within the industry will force organizations to use new technology to the full. New developments in transportation make extensive use of new technology, for example the Channel Tunnel, the advances in aircraft design and opening up new long-haul destinations. Technology has made it possible for people to accomplish multiple tasks within a time period and it has also brought advancement in many economic and business sectors which include travel and tourism industry. 10 Technology in the travel and tourism industry makes things more advanced, professional, less work and makes things run much faster. According to (The impact of technology on tourism, 2012), The tourism industry is one of the most relevant examples in the context of a changing global environment. The pace of this change has most likely been set by the rapid technological advancements. Some of these new technologies have been integrated in tourism operations. The most eloquent example in this sense is the emergence of the internet, which led to reduced costs and increased operational efficiency within the tourism agencies and airports. Aside the internet, other major technologies that supported the continuous growth of the tourism industry are those implemented by transportation, which became safer, quicker and more pleasing. Finally, the technological implementations within tourism operations have led to modifications in working habits and have also generated an increased demand for l abor force, implying as such that educational institutions place more emphasis on teaching tourism. So basically technology has a serious impact on travel and tourism it makes every aspect of completing daily task a lot easier and it also helps to develop the country. Without technology things would be slower and visitors wouldnt be able to book online if wanting to visit other country and that would be more work for hotel employees and it wouldnt make us citizens be aware of what is going on in the country. So having technology in both travel and tourism is major impact without it maybe we would have to get things done in a slower pace. 11 CONCLUSION I have concluded that good quality service in both the hospitality and other business industries have a positive impact on the country. A first impression determines how a guest will enjoy their stay and must always treat visitors like how we would want to be treated. Good quality service will keep customers and tourists coming back and it will also leave an excellent review of the business which will make others want to come to the country or firm. Service delivery in hospitality industry and other businesses are different in some extend for example in the hospitality industry some of their services can only be delivered within the organization while for some others their services can be delivered outside of the firm/organization. I also concluded that community based tourism plays a major role in a country and both can benefit from it. It also uplift the residents in the communities by earning income as land managers, entrepreneurs, service and produce providers, and employees. Technology is a major impact in the travel and tourism industry it makes work much easier and faster. It creates less confusion and helps to develop the industry in a more professional way. 12